Delivery Policy SALES We aim to get goods out within two working days of cleared payment and we will agree a delivery date with you once payment has come through.
SMOOTHIE BIKE HIRE Standard Next Day Delivery – Delivery will be any time between 8:00am to 5:00pm We currently use APC Couriers to provide a Standard Next Day Courier service to UK mainland destinations. Please note we cannot specify under any circumstances exactly what time the courier will make the delivery. Collection - With the collection from your designated address, we cannot specify under any circumstances when the courier will collect the bike box(es) and so a designated person must be available for the courier to pick up any time from 9:00am – 5:00pm. IMPORTANT - If on the agreed pick up day the courier has attempted to pick the bike up from you and its not ready for collection or no one is in for collection to take place then you will be charged for each additional day until the bike is collected so please ensure the bike is picked up as agreed. Refund / Cancellation Policy SALES Refunds accepted for faulty goods. Customer pays for delivery of returned goods. Payment will be refunded within seven working days.
SMOOTHIE BIKE EVENT PACKAGES & HIRES In the event of poor traffic or other uncontrollable circumstances preventing Urban Smoothie Bikes from being able to fulfil its contracted obligations, its liability shall be limited to a refund of any monies paid in relation to the contracted event or a pro rata reduction in the hire fee in the event of delayed start. Payment will be refunded within seven working days. All event cancellation requests by Clients must be made in writing. Client agrees to pay 50% of the quote price if the event is cancelled within 14 days prior to the event. Client agrees to pay 100% of the quote price if the event is cancelled within 7 days prior to the event Client agrees that cancellation fees are due if events are cancelled for any reasons, inside or outside of the control of the Client.